IT Support

Parcelhouse is committed to providing customers with quick and easy access to our Customer Support organisation. We are always highly responsive to support inquiries and realise the integral role played by our solutions in assisting the effective management and operation of your business.

Parcelhouse currently provides 24x7 help desk support for customers. Support queries are processed via mail, SMS, telephone, fax or the Parcelhouse Case Management Tool.

Delivering value to you:

• Benefit from our experience of globally run programmes and support functions
• Service Level Agreements are structured, agreed, monitored and actioned by Parcelhouse support staff to meet specific customer requirements
• Maximise investment in and returns on logistics operations and systems by outsourcing support functions
• Fast time to market through rapid implementation and central deployment
• The standardised Parcelhouse implementation plan delivers results quickly and cost efficiently
• Each customer has one interface responsible for managing IT, hosting support and roll out